Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a ‘consumer’ is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor related to their self-employed professional activity:
A. Withdrawal information for consumers
Right of withdrawal
These provisions apply exclusively to customers who are consumers within the meaning of the Consumer Protection Act (KSchG).
We grant all our customers from Austria, Germany, Switzerland, Italy, France, Belgium, Liechtenstein and Luxembourg the right to withdraw from this contract within fourteen days without giving any reason (statutory right of withdrawal).
The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.
To exercise your right of withdrawal, you must inform us (akademie bios – Dr. Ernestina Mazza OG, Bergmanngasse 46/1/2, 8010 Graz, Austria, Tel.: +43 699 1 777 9 111, email: info@akademiebios.at) by means of a clear statement (e.g. a letter sent by post or an email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.
To comply with the withdrawal period, it is sufficient for you to send notification of your intention to exercise your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return the goods to us or to Artha Verlagsauslieferung, Grüntenseestr. 42, 87466, Oy-Mittelberg / Haslach, Germany, without delay and in any event no later than fourteen days from the date on which you inform us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.
You must bear the standard costs of returning the goods if the goods delivered correspond to those ordered, the goods were delivered in perfect condition and the price of the item to be returned does not exceed 40 euros. Otherwise, the return is free of charge for you. Please contact us in this case.
Obligations to refund payments must be fulfilled within 30 days. For you, this period begins when you send your notice of withdrawal or the goods; for us, it begins upon receipt thereof.
You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics and functioning.
Exclusion or premature expiry of the right of withdrawal
There is no right of withdrawal or rescission within the meaning of the Consumer Protection Act (KSchG) in the case of newspapers, periodicals and magazines, and in particular in the case of contracts for the supply of audio or video recordings in a sealed package, if the seal has been broken after delivery.
You do not have a right of withdrawal when registering for seminars, conferences and training courses. If you wish to cancel a binding registration for training programmes or courses, please refer to our cancellation conditions for training programmes, seminars, supervision sessions and individual coaching, as set out in the Terms and conditions.
If you have requested that services commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of your exercise of the right of withdrawal in respect of this contract, compared with the total scope of the services provided for in the contract.
General notes
1) Please ensure the goods are not damaged or soiled. Please return the goods to us in their original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.
2) Please do not return the goods to us carriage forward. If you would like us to reimburse the postage costs – which is only possible if the value of the goods exceeds €40 or if the goods are faulty – please let us know and provide us with your bank details. We will then transfer the standard postage costs to you.
3) Please note that the above points 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal form
If you wish to withdraw from the contract, please copy the text below into an email, fill in the blank fields, send us this email and return the goods with postage prepaid:
To
akademie bios – Dr. Ernestina Mazza OG
, Bergmanngasse 46/1/2
, 8010 Graz
, Austria
. Email: info@akademiebios.eu
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
________________________________________________________
Address of the consumer(s)
________________________________________________________
Signature of the consumer(s) (only for notifications on paper)
_________________________
Date
(*) Delete as appropriate